1.
J Med Internet Res
; 23(5): e22959, 2021 05 25.
Article
in English
| MEDLINE | ID: covidwho-1231299
ABSTRACT
Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.
Subject(s)
Artificial Intelligence , COVID-19 , Communication , Delivery of Health Care/methods , Speech Recognition Software , Telemedicine/methods , Voice , Cell Phone , Chronic Disease/therapy , Critical Care/methods , Humans , Pandemics , Referral and Consultation , Triage
2.
Nature
; 586(7827): 22-25, 2020 10.
Article
in English
| MEDLINE | ID: covidwho-807005